Warranty and after-sales support

Warranty by category

Accessories: 3 months. PCs, their internal components and upgrades purchased with them: 12 months. Monitors: 12 months. Consoles: 12 months.

Case chassis, desks and chairs: no additional commercial warranty. Statutory rights for defects and non-conformity remain protected. The chassis exception does not exclude the electronic components inside the PC.

Coverage starts on receipt. Combo items are covered separately: PC 12 months, monitor 12 months and each accessory 3 months. Any longer warranty agreed at purchase remains valid.

Coverage and duration

The warranty covers defects and faults protected by law and contract during normal use. The duration for each product or component is specified on its product page and invoice or warranty document, without reducing statutory requirements or any longer advertised and agreed warranty.

Warranties for the PC, monitor, accessories and upgrades are specified separately. The store receives and follows up warranty claims; a manufacturer or agent warranty does not remove the store’s legal obligations.

Device warranty and gaming performance

GAMER’S HUB warrants the sound condition of the device and its components, correct assembly and operation in accordance with the agreed specifications, within the warranty period and terms.

The device warranty does not guarantee that every game will run or remain compatible, that games will be free from stuttering or errors, or that a fixed frame rate will be achieved. Gameplay may be affected by factors outside the device, including internet connectivity, game servers, updates, settings, system requirements, software, drivers and third-party services.

A problem associated with these factors is not, by itself, a device defect or an independent reason for a return where assessment establishes that it is unrelated to a defect in the device or its assembly, or a failure to meet the agreed specifications and purpose.

This clause does not limit statutory consumer rights or the store’s responsibility for a covered defect or any compatibility or performance expressly promised at the time of sale.

Repair and remedies

Covered faults are remedied without charging the customer for the necessary repairs, parts or labour. A record of the repair is provided.

Rights to a replacement product during repair apply in accordance with the law and regulations. If repair of the same defect fails three times, exchange or refund remedies apply at the consumer’s choice. Any usage deduction must follow Consumer Protection Authority rules.

Damage caused by misuse

The warranty does not cover damage established by technical assessment to have resulted from drops, breakage, liquids, operation contrary to instructions, or alterations or incorrect installation that caused the fault.

Opening the case or making an upgrade does not automatically void the entire device warranty. Any intervention is assessed by its connection to the damage and applicable law. Ordinary signs of use alone do not establish misuse.

Software and data

Software issues are assessed to identify their cause. Any service outside warranty coverage is priced and approved by the customer before work begins.

Please back up data before service. Consent is obtained before work requiring deletion or storage formatting, without excluding the store’s legal responsibility for fault or negligence.