Returns and exchanges

Change of mind

GAMER’S HUB does not provide a free trial or product rental service. Once a sound product matching the agreed specifications and purpose has been received, returns or exchanges solely for a change of mind, no longer needing the product or finding a different price are not accepted, without prejudice to mandatory legal rights.

Temporary use is not a reason for a refund. This provision applies only to change-of-mind requests, not to defects, non-conformity or a breach of the store’s obligations.

Defects or non-conformity

Customers may request an exchange or return and refund without additional cost within 15 days of receiving a defective or non-conforming product, subject to the legal conditions, proof of purchase and the defect not resulting from misuse.

Warranty and other legal remedies continue as applicable after that period. The end of the 15-day period does not end the warranty.

Requests and assessment

Provide an order number or other proof of purchase, describe the issue and make the product available for assessment when necessary. Photos and videos can assist diagnosis but are not the only permitted evidence.

The product’s serial number, condition and accessories are recorded on receipt. The customer is informed of the findings and reasons for the decision. The store’s assessment does not prevent review by the competent authority in a dispute.

Packaging and accessories

Please retain and return packaging and accessories when returning a product. A statutory defect claim is not rejected solely because packaging was opened or lost. Missing accessories are addressed lawfully without removing the underlying right.

Refunds

Where a refund is due, customers are not forced to accept store credit instead. No restocking or usage penalty is imposed on a legally entitled return. The basis of any legally permitted deduction is explained to the customer.