Privacy and your data
Information we use
We use the account details you provide, recipient name, phone number, delivery address, order and payment records, and support messages to fulfil and track orders, handle warranty service and answer enquiries.
Storage on your device
Local storage keeps your cart, favourites, comparisons and language preferences. Session storage keeps checkout drafts and guest sessions. Clearing browser data may remove this information and affect access to guest orders.
Service providers
Information is processed by the store’s hosting, database and authentication services. Necessary delivery details are shared with the delivery provider to fulfil your order. WhatsApp and Instagram have their own policies when you follow their links.
Retention and data requests
Transaction records are retained as needed for fulfilment, warranty, accounting and applicable obligations. Contact us to request access, correction or deletion of information that does not need to be retained. Identity verification is required before disclosing customer information.
Security and updates
Access to customer records is limited by account and permissions. Do not send passwords, verification codes or full card details in support messages. This page is updated when data handling practices change.