Terms and conditions
Policy version:
Welcome to GAMER’S HUB. These purchase terms are read together with our warranty and returns policies. Nothing in these policies limits mandatory consumer rights under the laws of the Sultanate of Oman.
Products and package contents
The store supplies the specifications and contents agreed at purchase. The device, monitor, accessories and selected upgrades are detailed in the order and invoice.
Agreed components are not substituted without the customer’s consent. Styling items shown in images are identified if excluded from the package, and product imagery must not mislead customers.
Prices and upgrades
Prices are in Omani rials. Taxes, delivery charges and additional costs are disclosed before purchase confirmation. Each selected upgrade is added to the total and shown in the order summary and invoice.
Reviewing and correcting an order
Please review specifications, quantities and delivery details before confirming. Contact the store to correct an order before shipment or delivery. Changes affecting the price or delivery date require customer approval.
Delivery and receipt
Delivery timing and method are specified when ordering. Please check quantities and visible condition on receipt and report missing or damaged items when discovered. Signing for delivery does not waive claims for hidden defects.
Performance and compatibility
Agreed requirements and compatibility are explained before purchase. Gaming performance indicators do not guarantee a fixed frame rate unless expressly promised under specified settings and conditions. This does not reduce the store’s responsibility for accurate descriptions or suitability for the agreed purpose.
Device warranty and gaming performance
GAMER’S HUB warrants the sound condition of the device and its components, correct assembly and operation in accordance with the agreed specifications, within the warranty period and terms.
The device warranty does not guarantee that every game will run or remain compatible, that games will be free from stuttering or errors, or that a fixed frame rate will be achieved. Gameplay may be affected by factors outside the device, including internet connectivity, game servers, updates, settings, system requirements, software, drivers and third-party services.
A problem associated with these factors is not, by itself, a device defect or an independent reason for a return where assessment establishes that it is unrelated to a defect in the device or its assembly, or a failure to meet the agreed specifications and purpose.
This clause does not limit statutory consumer rights or the store’s responsibility for a covered defect or any compatibility or performance expressly promised at the time of sale.
Complaints and policy changes
Complaints may be submitted through the customer service channels on the website. Transactions are governed by Omani law, without restricting access to the Consumer Protection Authority or competent courts.
Policy changes apply to subsequent orders and are not used to reduce rights attached to an earlier order.
Questions or a warranty request?
Contact us with your order number and a description of the issue.
Contact customer service